Privacy Policy

1. Introduction

Welcome to Hind Ki Fragrances. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, phone number, delivery address
• Transaction Data: Details about payments and products purchased
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our website
• Marketing Data: Your preferences in receiving marketing from us

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage payments and detect fraud
• To communicate with you about your orders
• To send you WhatsApp notifications about order status (with your consent)
• To improve our website and customer service
• To send you marketing communications (with your consent)

4. Payment Processing

We use Razorpay for UPI payment processing. Your payment information is transmitted directly to Razorpay and is not stored on our servers. Razorpay is PCI-DSS compliant and follows industry-standard security practices. Please review Razorpay's privacy policy for information about how they handle your payment data.

5. WhatsApp Communications

With your consent, we may send you order updates and notifications via WhatsApp using the WhatsApp Business API. You can opt out of these communications at any time by contacting us or replying "STOP" to any WhatsApp message.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under data protection laws, you have rights including:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation on use of your data
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your personal data

9. Cookies

Our website may use cookies to distinguish you from other users and improve your browsing experience. Cookies are small text files stored on your device. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies.

10. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: